Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team at 1-855-713-8001 and ask them to move your email address or U.S. mobile phone number to ESSA Bank so you can use it for Zelle. Once customer support moves your email address or U.S. mobile phone number, it will be connected[...]

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither ESSA Bank nor Zelle offers a protection program for any authorized[...]

Keeping your money and information safe is a top priority for ESSA Bank. When you use Zelle within our mobile app or eBanking, your information is protected with the same technology we use to keep your bank account safe.

Yes! They will receive a notification via email or text message.

Money sent with Zelle is typically available to an enrolled recipient within minutes1. If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes1. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered[...]

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If the person you sent money to has already enrolled with Zelle, the money is[...]